Santa Grotto FAQS

Santa’s Grotto Shop will be open throughout December, but Santa will be with us on the 2nd, 9th, 10th, 15th, 16th 17th, 18th, 19th, 20th, 21st, 22nd and 23rd December (Once these slots are booked the dates will become unavailable)

Tickets to visit Santa’s Grotto are priced at £12 per child.

Each child will receive a personalised visit to Santa Claus within his magical grotto.

The information given during booking will be used to allow Santa to have a personalised conversation with each child. Every child will leave with a small Christmas gift to congratulate them for making it on to the ‘Nice List’. There will be an opportunity to undertake Christmas craft with the elves either before or after visiting to Santa.

Please be aware that admission to World of Wonder is not included in tickets to visit Santa’s grotto. You may book to visit WOW separately via our booking page.

All children wishing to visit Santa Claus will need their own ticket.

Under 1’s accompanying older children are free of charge but do not receive a gift. If you’d like your Under 1 to receive a gift please purchase a ticket and we’ll provide a gift suitable for their age.

If you are looking at booking a large group into the grotto please book as many into the same slot. Once the slot is full, please book the other children into the slot before or after.

For example, if you are booking for 5 children but there are only two slots available at 10:15am, please book two children into the 10:15am slot and the remaining 3 children in for the 10:30am or 10am slot.

If you are looking to book large groups please let us know and we can arrange a VIP grotto experience out of advertised hours.

Yes, Santa’s grotto will be completely accessible for all. If your child requires any extra support during their visit please let us know on booking or ask us anything at hello@worldofwonderdevon.co.uk.

Santa’s Grotto is located in Unit 11 of Affinity Outlet Shopping Centre opposite Peacocks. *NOT within World of Wonder where located in previous years*

Please arrive 5-10 minutes before your chosen time slot to have some time with our Elves before you go in to see Santa and help us keep to time.

Please present your ticket to our head elf on arrival on the day of your visit. This can be via a printed ticket or mobile phone. Your order confirmation number will be quoted, and tickets can only be claimed once.

ID may be requested as proof of purchase.

Yes! You’re welcome to take as many as you like. Please share them with us on social media using hashtags #santacomestowow #wowwinterwonderland #christmasatwow Facebook @worldofwonderdevon Instagram @worldofwonderdevon

We will have a professional photographer taking photos one the majority of Santa days. Professional prints will be available to purchase and take home on the day.

Your tickets is only valid for the date and time specified on your email confirmation. If you need to change it, we will do our best to reschedule however we can’t guarantee a place. No refunds can be given.

Unfortunately, we cannot issue refunds. We shall do our best to reschedule if you need to change your date or time but cannot guarantee a place.

Presents cannot be exchanged either during or after the Santa’s Grotto experience. A present will be given deemed suitable for the age given on booking.

For confectionery gifts, please let us know of any specific dietary requirements.

Please be aware we will only use your personal information to contact you about this event and to help make the experience more memorable for you and your children. For more details, please refer to our full Privacy Policy.